This practical, hands-on course covers a core set of benefits management practices which are relevant for business analysts and change practitioners of all experience levels. It is designed to cover a representative set of techniques that can be used throughout the business change lifecycle, from early analysis of the problem and desired outcomes, through to the tracking and realisation of benefits.
Practical exercises are weaved in throughout to give attendees the chance to practise and refine or refresh their understanding. Questions are welcomed throughout, and attendees are encouraged to consider how they’ll use the techniques and approaches within their day job.
The core topics covered are:
- Defining the problem/opportunities and desired outcomes
- Understanding the Benefits Management Lifecycle
- Roles & Responsibilities within Benefits Management
- Benefits Identification & Definition
- Benefits Tracking & Measurement
Course Duration: 1 day
Who Should Attend
Business analysts, project managers, product managers, PMO analysts.
Entry Requirements
This course is suitable for practitioners of all experience levels. Newer practitioners may pick up knowledge for the first time, more experienced practitioners may find this useful to formalise existing knowledge.
Delivery and Assessment
The course can be delivered virtually, to teams of BAs anywhere in the world. It can be delivered ‘in-person’ within the UK. The course is highly interactive, with practical exercises allowing attendees to practise the theory. A course facilitator will be on hand to provide feedback and answer questions.
Learning Outcomes
- Understand what benefits management is, why it is important and how it can be applied
- Understand key roles and responsibilities in benefits management
- Use a problem/opportunity statement to articulate the outcome(s) being sought
- Identify and categorise benefits
- Use a benefits dependency network
- Formulate a lightweight benefits management plan
- Understand the contents of a typical business case
- Identify when and how benefits will be tracked, and by who
Course Content
| 1. Introduction: The Context for Benefits Management |
| What is benefits management, and why is it needed? Introduction to: – Key definitions/terminology – Benefits management lifecycle – Key roles and responsibilities |
| 2. Understanding the Desired Outcome(s) |
| The role of strategy and an overview of typical business drivers for change The dangers of early ‘solutionisation’ Defining a problem/opportunity statement |
| 3. Identifying & Defining Benefits |
| Relationship between problem statement/outcome and benefits Identifying and classifying benefits, using two classifications schemas: – Tangible and intangible benefits – Financial, quantifiable, measurable, observable Understanding dependencies: Benefits Dependency Networks (BDNs) – Mapping dependencies between investment objectives, benefits, business changes and enabling changes – Assessing the impact a changed scope has on benefits Creating a benefits management plan |
| 4. The Case for Change |
| Brief overview of: – Purpose and contents of a typical business case – Benefits vs disbenefits – Types of costs, impacts, risks |
| 5. Benefits Tracking & Realisation |
| Definition of benefits realisation Key roles & responsibilities Timing for benefits tracking Reporting benefits |
Endorsement
We are an IIBA® Premium Training Partner
Next Steps
Want to run the course for your team?
For more information and to book this course for your organisation please contact us: