Projects are an inherently human endeavour, and successfully implementing change involves understanding and engaging with a wide range of stakeholder perspectives. When important stakeholder groups are inadvertently missed or misunderstood change initiatives become tricky and might even stall entirely. Yet in complex organisational environments understanding and analysing the stakeholder landscape can be difficult. It requires us to navigate organisational politics, whilst also understanding different stakeholders might want different outcomes from the change initiative.
This course provides practical tools and techniques to help understand and balance these seemingly disparate stakeholder views. Utilising these techniques will allow delegates to better understand, connect and engage with their stakeholders, which will contribute to enabling better project outcomes.
Course Duration: 1 Day
Who Should Attend
This course is aimed at business analysts and other change professionals who work closely with stakeholders. It assumes at least some experience on projects has been gained.
The course covers a wide range of topics. By the end of the course, you will understand:
- Typical categories of stakeholders, including those that are internal and external to the organisation
- A range of techniques to analyse and categorise stakeholders
- The impact/interest grid
- The ‘Stakeholder rainbow’
- The vested interest index
- A technique for analysing ‘political’ situations
- The political matrix
- A range of techniques for understanding different perspectives
- PQR / Root Definitions
- A method of capturing and synthesising stakeholders’ views on a problem situation and understanding root causes
Want to run the course for your team?
For more information and to book this course for your organisation please contact us:
Tel: +44 (0) 23 9298 4546