Systems Thinking for Business Analysts: Understanding ‘Messy’ Problems (1 Day, Short Course)
September 17, 2020
In this practical and hands-on one day course, you will hear about the importance of systems thinking in a business analysis context. This course is run in collaboration with ITWorks. For full event information, pricing and registration information, please click on the link below.
Attendees who successfully attend the course will:
• Understand the danger of ‘silver-bullet’ solutions that are pursued without sufficient analysis. • Understand what ‘systems thinking’ is, why it is important for business analysis and projects, and the consequences of applying linear/siloed thinking. • Be able to differentiate between ‘difficulties’ and ‘messes’, and use this differentiation to select appropriate problem solving tools for a given context. • Be familiar with a technique for examining the external business environment. • Be familiar with a range of relevant tools and techniques: – Rich Pictures – Multiple Cause Diagrams – Causal Loops