Systems Thinking for Business Analysts: Understanding ‘Messy’ Problems (1 Day, Short Course)
April 26, 2023 @ 8:00 am – 4:00 pm
In this practical and hands-on one day course, you will hear about the importance of systems thinking in a business analysis context. This course is run in collaboration with ITWorks. For full event information, pricing and registration information, please click on the link below.
Many organisational initiatives focus on solving tricky and ‘messy’ organisational problems, involving many stakeholders, departments, systems and processes. Yet, so often our stakeholders are blindsided by sickly-sweet silver-bullet solutions that seem so simple and assume a neat linear relationship between cause and effect. The trouble is that things are rarely that simple, and in trying to navigate the organisational ‘spaghetti’, so often we find it hard to get beyond short-term fire- fighting. Sound familiar? Then this course is for you!
Attendees who successfully attend the course will:
✔ Understand the danger of ‘silver-bullet’ solutions that are pursued without sufficient analysis.
✔ Be able to differentiate between ‘difficulties’ and ‘messes’, and use this differentiation to select appropriate problem solving tools for a given context.
✔ Be familiar with a range of relevant tools and techniques:
– Rich Pictures
– Multiple Cause Diagrams
– Causal Loops