Successful business analysis relies on effective stakeholder engagement. BAs must understand various stakeholder types, perspectives and attitudes to ensure they are engaged and will work with you to deliver successful project outcomes. While there are many tools and techniques BAs use to plan, analyse and monitor stakeholder engagement, mindfulness is an important skill needed to build rapport and trust to foster effective working relationships with stakeholders.
This course provides practical tools and techniques to understand stakeholders and use mindfulness to build successful stakeholder engagement. You will learn about mindfulness and its benefits along with some simple mindfulness practices. Using mindfulness techniques will help you to better empathise with your stakeholders and communicate with them more effectively, building connection and more successful stakeholder engagement.
By attending this workshop, you will understand:
✔ How to plan for successful stakeholder engagement. ✔ What is mindfulness and its benefits. ✔ Why mindfulness is important for effective stakeholder engagement. ✔ How mindfulness improves collaboration and communication. ✔ Some common mindfulness techniques. ✔ How to apply mindfulness practices during day-to-day BA work.
Session Overview/Topics Covered:
1. Understanding stakeholders and stakeholder types. 2. The common issues faced when engaging stakeholders. 3. Stakeholder engagement planning and analysis. 4. Understanding mindfulness and its benefits. 5. Types of mindfulness practices. 6. Applying mindfulness to build stakeholder engagement. 7. Mindful communication techniques. 8. The “Stakeholder Engagement Canvas”. 9. Monitoring stakeholder engagement. 10. Exercises to practice various mindfulness techniques. 11. Applying mindfulness in the BA role.
The course is interactive, conversational with exercises and brainstorms built in. It is fast paced, so that a wide range of techniques can be covered in four hours. Some techniques will be covered in more detail than others, the aim being to give attendees just enough to start using the technique themselves.
A consolidated PDF version of the slides with additional notes and references is available to attendees at no additional cost.
Who Should Attend?
This course will be of interest to Business Analysts, Product Owners/Managers, Project Manages, Consultants and anyone involved in organisational, project, product or business change… or anyone who works and engages with stakeholders!
About The Course Facilitator
Kathy is a BA professional with 30 years of experience in I.T. She delivers BA and agile training and coaching to many organisations in Australia and around the world. Since 1999, Kathy has been studying, practicing and teaching mindfulness. Kathy works with teams and individuals to implement mindfulness practices to improve teamwork, be more innovative and deliver better customer value. She is passionate about seeing people, teams and organisations succeed and thrive in an environment of collaboration and harmony.