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Video: Empathy Mapping & Customer Journey Mapping with Vince Mirabelli – at #BBCCon 2019

Posted on January 31, 2020January 31, 2020 by Adrian Reed

During the Building Business Capability Conference 2019, we interviewed Vince Mirabelli on the topic of “empathy mapping and customer journey mapping”. You can see the interview below.

Be sure to check out our other videos too.

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