In this #BACommunity Webinar we were joined by Marian Way who discussed how to address conflict using ‘clean language’. The session was entitled From Conflict to Collaboration with Clean Language and you can view the recording below.
In the Business Analysis world, we often have to deal with conflict between members of the teams we are working with. These conflicts which may have come about through misunderstandings, values-clashes or people just not getting what they want. And of course, though we may not want to admit it, we have our own dramas too. 🙂
In this 1-hour webinar, Marian Way starts by asking us to consider our own conflicts and dramas. How so we respond in situations when we’re not getting what we want? Marian provides some different lenses through which we can look at our own dramas, and those of our customers.
Marian then offers tools, based on a methodology called Clean Language*, that can help us to resolve our own dramas and put steps into place to limit future conflict. And as the webinar progresses, I offer suggestions for using the tools in a Business Analysis context. There will also be time for Q&A.
*Clean Language is a communication process developed by psychologist David Grove, which uses a set of simple assumption-free questions that are blended the other person’s own words, to clarify or extend someone’s thinking.
About The Speaker: Marian Way
An internationally-recognised expert in and trainer of Clean Language, Marian is the author/co-author of three books on the subject: Clean Approaches for Coaches, Insights in Space and So you want to be … #DramaFree.
A former maths teacher, Marian went on to become a leading innovator within the Weight Watchers organisation, including co-developing the “points” strategy, a local idea that went on to become a global innovation. When she came across Clean Language, she left Weight Watchers and started her own company, Clean Learning, whose mission is to spread clean questions and principles across the globe. In 2013 she teamed up with Caitlin Walker, developer of Systemic Modelling, a way of using Clean Language to help groups to become self-organising systems and high-performing teams. Since then, Marian has divided her time between training, writing and modelling Caitlin’s methodology, creating training courses and materials that allow this dynamic, respectful and incredibly powerful way of working to be accessed by a wider audience.